Business

Wednesday 11 September 2013

IBM to sell its customer care business to Synnex

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IBM said it will sell its customer-care outsourcing business to Synnex for $505 million.

Synnex will pay $430 million in cash and $75 million in company stock, giving IBM a stake in Synnex, IBM said in a statement. In 2012 the business, which includes contact centers, generated $1.3 billion of revenue, which is over 1.0% of IBM's total revenue. 

IBM said it expects to have a total pre-tax gain on the sale of between $125 million and $175 million. The transaction, which is part of IBM's strategy to sell low-margin businesses, is expected to close in the coming months.

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